Get in Touch With Us

This is the page to use if you want to reach the editorial team behind Best Casino Sites. Write to us at [email protected] and tell us what the message is about in the subject line — a correction, a bonus term that does not match what we published, a payout problem, or a general question about how online casinos work in your state. We aim to reply within two business days.

One thing to be clear about before you write: we are an independent comparison and review publisher, not a casino operator. We cannot see your account, release a withdrawal, credit a bonus, verify your ID or overturn an operator's decision. What we can do is explain the terms, tell you what we have verified and what we have not, point you to the right complaints route, and correct our own pages when they are wrong.

Where to send each type of message

Your enquiry	Best route	What to include
Factual correction on one of our pages	Email us with "Correction" in the subject	Page URL, the sentence in question, and the source showing the current position
A bonus offer we list has changed	Email us with "Offer update"	Operator name, the term that changed, and where you saw it
Withdrawal delayed or refused	Operator support first, then the state regulator	Keep your own timestamps, ticket numbers and verification emails
Account closure, self-exclusion or limits	Operator's responsible gambling tools; state exclusion program	Nothing needed from us, but tell us if a tool did not work
Commercial or partnership	Email us with "Commercial"	Company, licensing position, and the states you operate in

How we make money, and why it does not move the rankings

Some of the operator links on this site are commercial. If you sign up through one, we may earn a commission at no extra cost to you. That relationship does not decide who appears, where they rank, or what we say about them. Editorial ratings are our own assessments based on published terms, ownership and licensing information, game libraries, banking pages and support channels — they are not customer review scores, and they are not test results. We have not deposited, played or withdrawn at any brand we cover. Where we say something is unverified, that is exactly what we mean.

If you believe a page reads like an advertisement rather than a review, say so. That is a complaint we want to receive.

Questions readers most often send about the biggest bonuses

The largest headline percentages generate the most mail, so it is worth setting out what we can explain before you write. A big number in a banner is a ceiling, not a payout, and the conditions beside it decide whether it is worth anything.

Raging Bull — 410% up to $10,000 + 50 free spins

It tops our list because the headline combines an unusually high match percentage with a large cap and a free spins component, which is rare in one package. For a reader chasing maximum nominal bonus value, it is the obvious reference point. What actually matters is that hitting anywhere near $10,000 in bonus credit requires a very large qualifying deposit, and the wagering requirement applies to the bonus (and often the deposit too) before anything converts to withdrawable cash. Check the maximum bet allowed per spin while a bonus is active, the expiry window, and whether a cashout cap limits what you can take from it.

Limitation: percentage-heavy offers of this shape usually carry the heaviest playthrough and the tightest game weighting, so slots count fully while table games may count a fraction or nothing. It is the least suitable top-listed offer for a blackjack or roulette player.

Magician Bet — 101% no wagering

This is the counterweight to the headline-chasing offers. A 101% match with no wagering requirement means what you win from the bonus is not locked behind a playthrough multiple — which, in practice, is often worth more than a 400% offer you can never clear. It earns its position for that reason alone.

Limitation: the match percentage and ceiling are far smaller, so the absolute value available is modest. "No wagering" also does not automatically mean no conditions — look for maximum win caps on bonus funds, minimum deposit thresholds and time limits on using the credit.

Slots of Vegas — 375% bonus + 50 free spins on Cash Chaser

Included because the free spins are tied to a named title rather than a vague pool, which makes the offer easier to evaluate: you can check that game's RTP and volatility before you commit. The 375% match sits just below the largest on our list with a similar structure.

Limitation: spins restricted to one game remove any choice, and single-game spin winnings are commonly capped separately from the deposit bonus. If that title's volatility does not suit you, the spins portion is close to worthless.

Uptown Aces — 600% for new players

The highest headline percentage on the list, which is why readers ask about it most. It is a first-deposit offer only.

Limitation: a percentage that high almost always comes with a low maximum cap relative to the multiple, so the practical value may be smaller than a 200% offer with a generous ceiling. Read the cap before the percentage.

Reading a bonus before you email us about it

1. Find the wagering multiple. A 30x requirement on a $100 bonus means $3,000 of qualifying play. Check whether it applies to bonus only or deposit plus bonus.
2. Find the maximum bonus bet. Exceeding it — often $5 or $10 a spin — can void the bonus and any winnings from it.
3. Find the expiry date. Unfinished playthrough usually forfeits the remaining bonus, not just the time.
4. Find the cashout limit. Some offers cap what you may withdraw from bonus winnings at a multiple of the deposit.
5. Check game weighting. Slots typically count 100%; blackjack, roulette, baccarat and live dealer tables often count far less or are excluded.
6. Check minimum deposit. A 500% match is irrelevant if the qualifying deposit is above what you intend to fund.

If a term contradicts what we have published, send us the screenshot. That is the single most useful email we receive.

Money questions we can help you frame

We do not process payments and we hold no funds, but the banking side generates a lot of correspondence, so here is the general shape of it in the US market. Availability varies by operator and by state — verify on the cashier page before depositing rather than assuming.

• Debit cards — widely accepted for deposits and usually instant. Some issuers decline gambling transactions outright.
• Credit cards — accepted by some operators, blocked by some issuers, and occasionally treated as a cash advance with its own fee and interest from day one.
• ACH and online banking transfers — common for both directions; deposits often clear same day, payouts typically take longer.
• Bank wire — used for larger withdrawals, slower, and more likely to carry a fee.
• E-wallets, including PayPal — generally the quickest payout route where offered, but PayPal availability for gambling is state and operator dependent, and cannot be assumed.
• Cryptocurrency — used by some brands, including Bets.FM, whose headline is denominated in bitcoin. Network fees and exchange-rate movement apply and are not the casino's doing.
• Sweepstakes and social models — Card Crush, Zumba Cards and Amazon Jackpots run coin, Sweeps Coin or mystery-reward style offers rather than straight cash matches. The purchase and redemption mechanics differ from a real-money cashier, so read the redemption rules specifically.

Three numbers decide how a cashout feels: the minimum withdrawal amount, the per-day or per-week withdrawal limit, and the pending or reversal period during which you can cancel and re-play your own payout. Ask the operator for all three in writing. Nothing we publish guarantees a withdrawal will be paid, and no casino is completely safe to treat as a store of money.

Verification, and the emails it produces

Almost every withdrawal complaint we receive traces back to KYC. Operators are required to confirm identity, age and, above all, that you are physically in a state where they are permitted to offer play. Expect to supply government photo ID, proof of address, and proof that the payment method belongs to you. Larger or unusual activity can trigger source-of-funds checks, which ask for payslips, bank statements or similar.

Submit documents early rather than at the moment you want paid, use the same name and address on your account as on your ID, and withdraw to the method you deposited with where possible. If a check stalls past the operator's stated window, escalate in writing, then to the regulator that licenses them. We can explain the route; we cannot compel anyone.

What the same operators offer beyond casino play

Several brands on this site run more than a casino floor. BetUS is primarily a sportsbook with casino attached, so its 200% up to $4,000 new-player offer may carry different rollover terms depending on whether you use it on sports or casino games — check which product the bonus is scoped to before depositing. Slots and Casino leans on a staged structure, 500% up to $2,500 across three deposits, which means the value is spread over multiple funding events rather than available at once. Sweepstakes-model sites sit in a different category again, offering card, poster and coin mechanics alongside slot-style titles. Poker rooms, bingo and virtual sports appear at some operators too, and each product line usually has its own bonus terms, its own contribution rate toward wagering, and sometimes its own support queue.

Game types we get asked to explain

• Slots — the bulk of most libraries, and usually the only category that counts fully toward wagering. RTP and volatility, both published by the software provider, tell you more than the theme does.
• Progressive jackpots — pooled prizes that grow across players; often excluded from bonus play, and frequently requiring a maximum-stake bet to qualify for the top tier.
• Table games — blackjack, roulette and baccarat, run on certified random number generators, typically weighted low or excluded from bonus clearing.
• Live dealer — streamed tables with human croupiers, higher minimum stakes than RNG versions and commonly zero bonus contribution.
• Mobile — most libraries run in a mobile browser; native apps exist at some operators but not all, and app availability can differ from desktop game counts.

Legal standing, eligibility and where complaints actually go

You must be 21 or over to play at most US online casinos, and 18 or over at some sweepstakes-model sites depending on their rules and your state. Legal online casino gaming in the US is regulated state by state, not federally. Federal law governs certain interstate and payment-processing matters; whether an online casino may lawfully serve you is decided by your state's gaming authority. A site accepting customers from your state is not the same thing as being authorized to serve them — these are separate questions, and only the second one gives you a regulator to appeal to.

Before depositing, confirm the operator's license, the authority that issued it, and whether that authority covers your state. If it does, your complaints path is: operator support, then the operator's formal complaints procedure in writing, then the state regulator or any named alternative dispute resolution body. If the operator is not licensed in your state, you have far less recourse, which is the practical reason licensing matters more than any bonus percentage. Readers comparing offshore and non-restricted options may also want our overview of casinos operating outside GamStop for context on how those differ.

If gambling has stopped being entertainment, self-exclusion tools, deposit and loss limits, and account time-outs are available at licensed operators, and state exclusion programs cover multiple sites at once. Blocking software can restrict access at the device level. The National Problem Gambling Helpline is available on 1-800-522-4700, 24 hours a day. Gambling is not income and will not solve a financial problem.

Before you hit send

Include the page URL if your message is about our content, the operator name if it is about an offer, and dates for anything time-sensitive — terms change, and a message about "the 600% bonus" is much easier to act on with a date attached. Our published information was last checked on Sep 25, 2026. We will tell you honestly when something is unresolved rather than guessing, and we will publish a correction when we get something wrong.

Thanks for reading. Take a look at the comparison pages first if your question is a general one — and if it is not answered there, write to us.